Vertex Inc. is the leading provider of corporate tax software and services worldwide. By combining advanced technology, sophisticated software, and an exceptional team of experienced tax experts, we help our customers unlock huge process and productivity gains, limit risk, and make tax a more integral, strategic contributor to business success. Our offerings include direct and indirect tax calculation and compliance solutions and related services, as well as a data-driven, open-architecture approaches to tax technology that integrate tax processes and technologies with host financial system applications on a single platform. The result is increased efficiency, control, transparency and strategic decision making for Tax and Finance departments.
We take great care in choosing the very best talent because at Vertex, people truly are our most important asset. Our success results from the talented workforce of committed professionals working together on challenging projects to deliver innovative and imaginative tax solutions to our clients. Our commitment to our employees and clients is built upon a culture where integrity, innovation, respect, and professional excellence are core values. As an employee, you'll get the chance to start contributing right away.
Vertex Inc. is currently looking for a Business Systems Consultant to provide enterprise systems administration, senior functional support, integrated system support, and process and system architectural leadership for Vertex’s implementation of the marketing automation system in Eloqua and its ancillary Salesforce.com components. This is an equivalent of a senior Marketing automation specialist.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
(We encourage individuals possessing all of the following minimum qualifications to apply immediately.)
- Provide technical support for Salesforce.com marketing features and Eloqua
- Provide advanced functional support for Business System Analysts;
- Provide cross-module and cross-functional area integration support;
- Provide Systems Administration services for application suite;
- Insure integrity and accuracy of all application system setup information;
- Maintain system integrity by assessing, recommending, and implementing appropriate controls on both system management access and application data access;
- Support the investigation and resolution of reported system issues. Provide system information, utilize diagnostic techniques, guide the efforts of Business System Analysts, and interface with vendor technical support as required;
- Manage system changes in accordance with the Vertex Application Change Management Process.
- Interface with application development professionals in the design and support of Vertex-specific customizations, interfaces and extensions to the deployed applications.
- Ensure integrity of data in Eloqua and Salesforce.com. Deploy and maintain data cleansing tools like clouding in conjunction with the SFDC admin. Develop and maintain data quality standards related to prospect/customer data.
- Design new and enhanced solutions
- Provide functional and technical direction for solutioning around specific business requirements;
- Provide information and guidance around cross-module dependencies and impacts for new functions and changes to existing functionality;
- Investigate system options and recommend appropriate solutions to address requested functionality;
- Advise in the development of test scenarios so that appropriate integrated testing is conducted;
- Participate in testing and resolution of any issues or problems;
- Implement new and enhanced solutions in accordance with the Vertex Application Change Management Process.
- Participate as an active member on the Oracle Support Team
- Participate on the Vertex support team (VEST)
- Attend and participate in team meetings;
- Participate and actively contribute to VEST process and procedure development, representing technical and infrastructure support needs;
- Fulfill requirements of VEST processes and procedures as they relate to technical support of the Oracle applications;
- Utilize shared team working time for collaboration on system-wide support and new/enhancement request investigation;
- Follow prescribed methodologies and processes in completing Oracle support activities.
KNOWLEDGE, SKILLS AND ABILITIES:
- Demonstrable expertise in the setup, functionality, and end-to-end integration points of marketing automation suites like Marketo, Pardot or Eloqua
- Hands-on experience configuring and maintaining marketing automation applications
- 6+ years senior functional support experience in the marketing automation domain
- Experience with at least one marketing automation suite is required
- Experience with Eloqua is highly desirable
- 6+ years experience working with end-user clients and business-area process leaders to develop requirements for new and enhanced functionality;
- 6+ years of system or procedural documentation development experience;
- Samples of design documents as well as operational documentation may be requested.
EDUCATION, TRAINING AND EXPERIENCE:
- Bachelor’s degree in Business or technical discipline or equivalent work experience.
REQUIRED FOUNDATIONAL COMPETENCIES:
- Builds Relationships: Fosters open dialogue and obtains shared commitment to proposals; shared ideas and information to promote mutual understanding, respect, and effective decision-making.
- Drives for Results: Acts to create opportunities for Vertex or to avoid future problems; has the courage to act with incomplete information rather than simply thinking about it; maintains a focused commitment to achieving enterprise objectives.
- Knows the Business: Understands and applies knowledge of Vertex’s business and processes to accomplish goals.
- Anticipates Customer Needs (internal and external): Establishes and maintains productive relationships with customers and partners, anticipating their needs.
- Learns Continuously: Expands own knowledge base to enhance performance; seeks development to increase strengths for current and future needs.
COMMENTS:
The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned and management retains the right to add or change the duties at any time.
To apply, please visit the careers section of our website, Careers | Vertex, Inc.