WE'RE HIRING!
Principle Duties and Responsibilities:
- Effectively Program Manage multiple clients with various demand generation projects
- Manage project budgets, profitability, and timelines, keeping things on budget and on time
- Manage marketing automation, data optimization, and / or CRM projects ranging from ongoing managed services engagements to large, complex, custom fixed-cost projects
- Take out job codes; create tickets to assign tasks to technical resources; complete individual throughput
reporting; complete staff requirements forecasting - Keep team morale high while meeting each projects’ profitability goals
- Ensure professional management standards are adhered to and assist HR and direct managers with
performance evaluations and problem employees - Follow best practices in Program Management
- Create status reports for clients weekly, keeping client up to date on timelines and
hours consumption - Schedule and lead weekly or bi-weekly status calls with clients QA and test deliverables; work with client teams to test and QA deliverables
- Manage all client communications, control client expectations, ensure customer satisfaction and retention
- Work with Technology Services Manager and Solution Architects to build implementation and
staffing plans and timelines for larger projects - Help scope out new projects with business development and /or solution architects and help business
development close business with new and existing clients - Make recommendations to clients on best practices in marketing data management
- Work as a member of a team of managers, collaborating on resource balancing and standing in for other
managers while on vacation or out sick, etc.
Functional
requirements:
- 3 - 5 years with Eloqua
Marketing Automation or other marketing automation solution - 2 - 4 years technical project management
experience in the technology services industry running demand generation, data
or software development projects - Experience managing DBA’s, web
developers, and other technical resources a plus - Experience with Salesforce or
other CRM technology a plus - Strong understanding of B2B
marketing best practices - Strong communication and
interpersonal skills - Client management experience in
an agency setting a plus - Excellent attention to detail
and organizational skills - Excellent leadership skills,
able to support the team when under pressure - Flexible attitude and team
player